What warranty is available from Chinese commercial catering equipment factories?
Warranties offered by factories vary and can range from 6 months to 2 years. Some factories may offer a guarantee of product quality, while others may offer a full refund or replacement in case of defects. It's important to carefully review the warranty policy before making a purchase and to clarify any questions or concerns with the factory before finalizing the agreement.
Most factories only provide parts warranties. This means you’ll need a mechanism of getting the part to you that isn’t too cost prohibitive.
Regardless, always follow the following steps:
Review the warranty policy: Read the warranty policy carefully to understand the terms, conditions, and limitations of the warranty.
Gather proof of purchase: Keep the purchase receipts, invoices, or other documentation that prove the product was bought from the factory.
Inspect the product: Carefully inspect the product to determine if it is covered under the warranty and to identify the problem.
Contact the factory: Get in touch with the factory's customer service department and provide the necessary information about the product and the issue.
Provide proof of the problem: Provide the factory with photographs, videos, or other evidence that shows the problem with the product. Often you’ll need to provide a video and engineers report.
Follow the factory's instructions: The factory may ask for the product to be returned for inspection, or they may ask for additional information. Follow their instructions to ensure the quickest resolution.
Keep records: Keep a record of all communications, including emails, letters, and phone calls, for future reference.
It's important to be patient and persistent when making a warranty claim, and to follow the factory's procedures and guidelines to increase the chances of a successful resolution. Ascon international helps our clients do just this. Contact enquire@ascon-international.com for more information.
